you bled a person, bu we cant watch you work, for the hourly labor, what the heck now all 3 quarts in a puddle in the driveway from his experience i will need to see my car worked on, later for shop insurance. a woman alone is prey? so sorry i went to this dealer. so tomorrow when i return i will be picketing this dealer. got in the car and my armrest is now broke, drove up to the saleman and informed him and got back in my car cause i was angry, very pissed and peeved enough to do damage, call the store on way home, was told to bring car in, but i was also told earlier not to drive the car, what kind of nonsense is this. after asking for my car after 15 minutes i go to look for it, i had to get my car, they would not bring it to the front where they suppose to. i had taken it to a name brand dealer earlier to get something else fixed, they informed me that whomever did the oil change broke something which was why my car was leaking oil, i had NO oil in car and they put 3 quarts in, meanwhile a saleman tried to get me to buy a car, why you will not acknowledge what you did to my car, so why would i buy a new or use car from you. Took my car back for fixed when dealer did oil change,( tire rotation which i didnt ask for)they claim it was not their fault but was willing to charge me over 350.00 to fix the problem, since then the oil change light on, and low pressure tire.on also. Further proof of that was when I had to taken my other vehicle there for warranty service - Ha Ha Ha, joke was on me.Dropped car off - 2 days no word - finally I called to find out status - low and behold it was done same day I dropped off? No one could call me? Spoke to service receptionist who told me what the ticket said - AC Unit over charged.Never had AC unit serviced, asked to speak with service tech - got very nasty with me on the phone - went to pick up car - back next day car not fixed - General Manager got involved - That went well, NOT - next day came to pick car up - Still not fixed - Tried to charge me 2X for the repair and still wasnt fixed - Heard GM speaking with Service Manager about me as I stood there and listened - Finally took the car, under warranty, to Koons Ford in Baltimore to get apparently a known issue fixed (why didnt Upper Marlboro Ford know about this issue?)- In my opinion, being I am a customer service representative my self, This Was TERRIBLE, TERRIBLE, TERRIBLE SERVICE!!! Never going there again - Not a threat, but a PROMISE.
After 4 phone calls to dealership, I was convinced their out going phones did not work.
Started with a call to replace our existing SUV (which was purchased at Ron Bortnick, our sales person had retired but knew a lot of the staff still there) - spoke with some one we knew titled as a Sales manager who said they would have a sales person get back to us. Terrible, terrible, terrible!!!!! Worst service ever since they changed to Upper Marlboro Ford from Ron Bortnick.
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